1) If you are having any trouble, we first ask that you take a look at our Knowledgebase section first before submitting a support ticket. This online resource is always available and has answers to a wide array of common hosting questions. We make great efforts to keep this FAQ section updated and relavent.

2) If you do not find the answers you are looking for in our Knowlegebase, please go to your Client Area and open up a Support Ticket. The Client Area is the quickest and most efficient way for you to contact us directly and get your issue resolved. It is much more expediant to open a support ticket than to email us directly and the help desk ensures that your issue goes to the San Francisco Host staff member who has expertise in addressing your particular problem.

3) If you do not find what you are looking for in the Knowledgebase and/or are unable to login to your Client Area, you can always email us at support@sanfranciscohost.com.

4) Lastly, we can be reached by phone from 8:00 AM - 5:00 PM Monday through Friday at 866.626.9520. The reason we list our phone number as the last option is not because we don't enjoy talking with you, it is simply much more efficient for us to have written documentation of all issues before we start troubleshooting them. We have found that in most cases, handling support issues over the phone is not the most effective way to address them. To help expedite your needs, be sure to have your domain and password information before you call.